Data protection

Contact us

Fiberstream 87 AG
Neuheimstrasse 44
8853 Lachen SZ
T 055 524 01 24
info@fiberstream.ch

Commercial register entry

Registered company name: Fiberstream 87 AG
Commercial register Amt Schwyz

The protection of your privacy is very important to us. Below we inform you in detail about the processing of personal data by Fiberstream 87 AG, Neuheimstrasse 44, CH-8853 Lachen.

Introduction

Valid from September 1, 2023

Fiberstream 87 AG hereinafter referred to as fiberstream undertakes to process all personal data (hereinafter referred to as “personal data”) collected via the portal in accordance with Swiss data protection law and to take appropriate security measures to protect it from unauthorized access. In this data protection declaration, we inform you in particular about which personal data is collected and processed in connection with the use of the portal, for what purposes it is used, to whom it may be passed on and what your rights are in connection with the use of your personal data by fiberstream. Personal data is any information relating to an identified or identifiable natural or legal person, e.g. surname, first name, address, e-mail address, date of birth or telephone number.

This privacy policy is an integral part of fiberstream’s terms of use.

By accessing the online portal (hereinafter “portal” or “website”) and using the services and products we offer, you declare that you have read this privacy policy carefully and agree to the data processing described. Any questions in connection with this privacy policy can be sent at any time by e-mail to info@fiberstream.ch. If you do not agree with this declaration, you must refrain from accessing the portal and using our services and products.

1. responsible persons

The controller within the meaning of data protection legislation is Fiberstream 87 AG, Neuheimstrasse 44, Lachen, 055 524 01 24, e-mail: info@fiberstream.ch

fiberstream determines the purposes and means of the processing of your Personal Data and is therefore responsible for the processing and use of your Personal Data in accordance with this Privacy Policy. If you have any questions or concerns about this Privacy Policy or the processing of your Personal Data, please contact us at any time by sending an email to info@fiberstream.ch.

2. data processing

All personal data collected via the website is processed in accordance with the Swiss Data Protection Act. We collect and process personal data carefully and for the purposes described in this Privacy Policy. In accordance with applicable law, we may also use your personal data in ways other than those described in this Privacy Policy. In this case, we will provide you with specific privacy statements or notices at the time of collection and, if necessary, obtain your consent. We always endeavour to collect information in anonymized or pseudonymized form within the bounds of what is reasonable, so that we cannot recognize your identity

3. collection of personal data and purposes of data processing

3.1 Personal data transmitted automatically via the use of the portal

fiberstream collects and stores information that your browser automatically transmits to us in “server log files” when you visit our website. This personal data is collected automatically and includes, for example

• IP address used (possibly in anonymized, shortened form), date and time stamp, web browser and operating system used, language and version of the browser software, websites accessed, amount of personal data transferred in each case.

This personal data is not merged with other personal data and is stored separately from any other personal data transmitted by the user.
fiberstream uses the automatically collected personal data to fulfill the following purposes:

• to enable the display, operation and functionality of the portal
• ensure the stability and security of the system
• to improve and protect our services
• for statistical purposes in the event of attacks on the network infrastructure on which the website is made available

3.2 Personal data that the user transmits to us

fiberstream collects and processes personal data that the user voluntarily transmits to fiberstream by means of an online form directly on the portal, via our contact e-mail address, via any other applications connected to the portal, by telephone or in any other way. This information includes, for example, the following personal data:

• Surnames, first names, postal addresses, e-mail address, telephone number, date of birth, gender, OTO ID

The provision of this personal data is expressly voluntary. Without this personal data, however, we will not be able to provide the services requested by the user.
fiberstream uses the personal data that the user transmits to us to fulfill the following purposes:

• to provide, maintain, protect and optimize the services and information offered
• communicate with you and provide you with the best possible and personalized information you need from us (e.g. about our products and services)
• to offer you new services and information and, based on your profile, to suggest customized services and information that may be of interest to you
• to comply with legal or other regulatory requirements and internal regulations
• for the establishment, exercise and/or defense of actual or potential legal claims, investigations or similar proceedings
• for other legitimate purposes, if this processing is evident from the circumstances or was indicated at the time of collection
• Creation, maintenance and replacement of connections for domestic installations

4. recipients of personal data

fiberstream takes the necessary measures to ensure that only our authorized personnel and our auxiliary persons who have the necessary knowledge have access to your personal data in order to fulfill the purposes for which your personal data was collected.

We may disclose your personal data to the following possible categories of recipients in accordance with the purposes and legal bases of processing described above, insofar as this is necessary for the intended data processing:

• Experts and other service providers of fiberstream as part of an inquiry
• Service providers who process personal data on behalf of and on the instructions of fiberstream (so-called contract processors, e.g. in the areas of IT, hosting and support)
• Service providers, other business partners and auxiliary persons (e.g. installation partners, lawyers)
• Authorities, official bodies, courts or other state institutions
• social media
• other parties in potential or actual legal proceedings

We select our partners and processors carefully and only if we have sufficient guarantees that they have suitable technical and organizational measures in place in accordance with the legal requirements. Our processors may only process personal data on our documented instructions. They are all subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfill the purpose for which your personal data was collected, unless otherwise required by law.

5. transfer of personal data outside the EU/EEA

The personal data collected via our website is stored in Switzerland. In addition, we may transfer, store and process your personal data at data locations around the world, e.g. where our third-party providers or partners are located. Therefore, we may transfer your personal data outside the European Economic Area (EEA) if this is necessary for the data processing described in this Privacy Policy in accordance with applicable law.

Where data is transferred to countries that do not ensure an adequate level of protection, we ensure an adequate level of data protection by putting in place appropriate safeguards, such as contractual safeguards (e.g. based on EU standard clauses), based on binding corporate rules, the transfer of data in accordance with your explicit consent, for the conclusion or performance of a contract with you, or in connection with the establishment, exercise or enforcement of legal claims. For more information about our appropriate safeguards, please contact us by email at info@fiberstream.ch.

6. cookies

This website uses cookies to provide you with the best possible user experience and to provide certain functions. In this section we explain what cookies are, what types of cookies we use and how you can manage your cookie settings.

What are cookies?
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us to improve your use of the website and store your preferences.

Types of cookies we use
We use different types of cookies:

Necessary cookies: These cookies are essential for the website to function and cannot be deactivated. They are usually only set in response to actions you take, such as filling in forms or setting your privacy preferences.

Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Performance cookies: These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our website. They help us understand which pages are the most popular and how visitors move around the site.

Marketing cookies: These cookies may be set by our advertising partners on our website. They may be used by these companies to build a profile of your interests and show you relevant advertising on other websites.

Use of CookieYes
This website uses CookieYes as a cookie consent management tool. CookieYes helps us to manage your consents and ensure that we comply with applicable data protection laws.

Consent Mode
We use Google’s Consent Mode to control the way Google tags interact, depending on your consent status. Consent Mode automatically adjusts the behavior of Google tags to ensure that cookies are only set if you have given your consent.

Managing your cookie settings
You can adjust your cookie settings at any time via the cookie consent banner on this website. In addition, most web browsers offer settings that allow you to control cookies, including the ability to delete or reject cookies.

Please note that by blocking or deleting cookies, some functions of our website may not work properly.

Changes to this cookie policy
We reserve the right to change this cookie policy at any time. Changes will be posted on this page. Please check this page regularly for updates.

Google Analytics

Fiberstream 87 AG uses the website analysis service of Google Analytics on its website, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The cookies used by Google Analytics are stored on your computer and enable your use of the website to be analyzed. We use Google Analytics on the basis of our legitimate interests to analyze and regularly improve our website and to use the statistics obtained to regularly improve our offer and make it more interesting for you. Furthermore, Google Analytics is used on the basis of your consent to the tracking of your surfing behavior on our websites and their analytical evaluation. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. These cookies may contain the following information, for example IP address, number, date and time of the visit, duration of the visit, your access page from which you use the website (reference URL), the pages visited on our website, browser type/version and operating system used. Google will use this information on our behalf because we have a legitimate interest in the analysis of user behavior so that we can optimize the offer on our website as well as our advertising. G

7. e-mail and newsletter for advertising purposes

If you sign up for our newsletter, we will use your e-mail address to send you information about our products and services and other commercial communications (e.g. announcements of events, competitions and surveys) that may be of interest to you if you are added to the e-mail distribution list. You can unsubscribe from such emails at any time by clicking on the highlighted “Unsubscribe from this list” link at the bottom of each email or by contacting us directly by email at info@fiberstream.ch.

8. online forms “Jotforms”

This website uses Jotforms, an online form service. This enables us to process your requests quickly and efficiently.

The legal basis for processing results from your consent based on your voluntary provision of your data.

By using Jotforms, information about the use of our website, including your IP address, may be transmitted to a Jotforms server in the USA and stored there. Jotforms may transfer the information obtained to third parties if this is required by law or if third parties process this data on behalf of Jotforms.

Under no circumstances will Jotforms associate your IP address with other Jotforms data. Nevertheless, it would be technically possible for Jotforms to identify at least individual users on the basis of the data received. It would be possible that personal data and personality profiles of users of the Joforms website could be processed for other purposes over which we have and can have no influence.

For more information on the purpose and scope of data collection and its processing by Jotforms, as well as further information on your rights in this regard and setting options to protect your privacy, please visit: www.jotform.com/privacy.

9. data protection declarations of third-party providers

Please note that if you click on the link to a third-party website (e.g. Google or social media or other websites), you will be redirected to a website that we do not control and our Privacy Policy will no longer apply. Your browsing and interaction on another website is subject to the terms of use and privacy policies and notices of those third party websites. Furthermore, we cannot guarantee the accuracy and timeliness of these links.

We recommend that you carefully read the terms of use and the privacy policies and notices of other websites before you submit any personal data via this website. We are not responsible or liable for the information content and data processing of such third-party websites.

10. children

Our website is not intended for children and we do not knowingly collect personal data from children under the age of 16 unless we have the express consent of their parents. If we are notified or otherwise learn that personal information of a child under the age of 16 has been improperly collected, we will take all reasonable steps to delete that personal information.

11. changes to the privacy policy

fiberstream reserves the right to adapt, supplement or otherwise change this personal data protection declaration at any time and without giving reasons. The current personal data protection declaration as published on the portal applies.

CH-Lachen, 31.08.2023